At Liora Files, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.
Return Eligibility
You may return most new, unopened items within 14 calendar days of receiving your order for a full refund or exchange. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
To start a return, please contact our customer support team within 7 days of receiving your order at [email protected] with your order details and reason for return. We will provide instructions on how to send your item back to us.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days using the original payment method.
Exchanges
If you would like to exchange an item, please contact us at [email protected]. We will guide you through the exchange process.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. If an item is non-returnable, this will be clearly indicated on the product page.
If you have any questions about our returns or refunds policy, please don’t hesitate to reach out to us at [email protected].